Privacy Policy

Welcome to Printanica. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We collect information that you voluntarily provide to us when you register on our website, express interest in obtaining information about us or our products, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and may include:

• ✓Personal identifiers (name, email address, phone number, company name for B2B accounts)
• ✓Account information (username, password, profile preferences)
• ✓Payment information (credit card details processed securely through third-party payment processors, billing address)
• ✓Order information (products purchased, customization data, delivery address, shipping preferences)
• ✓Design content (custom designs, uploaded images, text content you create on our platform)
• ✓Location data (when you use our location picker for delivery addresses)
• ✓Technical data (IP address, browser type, device information, usage patterns)
• ✓Communication data (customer service interactions, feedback, reviews)

We use the information we collect for various business purposes, including:

• ✓To provide and maintain our services, including our design customization tools
• ✓To process and fulfill your orders, including printing and shipping
• ✓To communicate with you about your orders, products, services, and account updates
• ✓To improve our website, services, and user experience
• ✓To send you marketing and promotional communications (with your consent)
• ✓To process payments and prevent fraudulent transactions
• ✓To provide customer support and respond to your inquiries
• ✓To comply with legal obligations and enforce our terms of service
• ✓To analyze usage patterns and optimize our platform performance

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

• ✓Essential cookies: Required for the website to function properly (e.g., authentication, cart functionality)
• ✓Analytics cookies: Help us understand how visitors interact with our website
• ✓Preference cookies: Remember your settings and preferences
• ✓Marketing cookies: Used to deliver relevant advertisements (with your consent)

We may share your information with third parties that perform services for us or on our behalf, including:

We may also disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as required by law. We do not sell your personal information to third parties.

• ✓Payment processors (e.g., Stripe) for secure payment processing
• ✓Shipping and fulfillment partners for order delivery
• ✓Cloud storage providers (e.g., AWS) for storing your designs and data
• ✓Email service providers for sending transactional and marketing emails
• ✓Analytics providers to help us understand website usage
• ✓Customer service platforms for support interactions

Depending on your location, you may have certain rights regarding your personal information, such as:

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

• ✓Right to access: Request access to the personal information we have about you
• ✓Right to rectification: Request correction of inaccurate or incomplete information
• ✓Right to erasure: Request deletion of your personal information (subject to legal requirements)
• ✓Right to restrict processing: Request limitation of how we process your information
• ✓Right to object: Object to certain types of processing, including direct marketing
• ✓Right to data portability: Request transfer of your data to another service provider
• ✓Right to withdraw consent: Withdraw consent where processing is based on consent

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

• ✓Encryption of sensitive data in transit and at rest
• ✓Regular security assessments and updates
• ✓Access controls and authentication measures
• ✓Secure payment processing through certified providers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

If you have questions or comments about this Privacy Policy, please contact us at: