Shipping Information

Printanica partners with First Flight Me, a leading logistics and shipping company, to ensure reliable and efficient delivery of your orders throughout the UAE and beyond.

First Flight Me provides:

• ✓Fast and secure shipping services
• ✓Real-time tracking capabilities
• ✓Professional handling and delivery
• ✓Wide coverage across the UAE and international destinations

We use an integrated API system with First Flight Me's RateFinder service to calculate accurate shipping rates in real-time based on your delivery location and order weight.

How it works:

• ✓Shipping costs are automatically calculated at checkout based on your delivery address
• ✓Rates are determined by weight (minimum 1kg) and destination airport code
• ✓We support delivery to major UAE cities (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Al Ain)
• ✓International shipping rates are also calculated automatically
• ✓All shipping costs include freight, fuel surcharge, tax, and VAT

Once your order ships, you'll receive a tracking number that allows you to monitor your package in real-time through First Flight Me's tracking system.

Tracking features:

• ✓Real-time shipment status updates
• ✓Estimated delivery dates
• ✓Location tracking at major checkpoints
• ✓Delivery confirmation notifications
• ✓Email updates at key stages of the shipping process

1. 1After your order ships, you'll receive an email with your tracking number
2. 2Visit First Flight Me's tracking page or use the tracking link provided
3. 3Enter your tracking number to see current shipment status
4. 4Receive automatic updates via email as your package moves through the system

Processing and shipping times vary depending on product type and customization requirements.

Estimated timelines:

• ✓Customized products: 3-5 business days for production + shipping time
• ✓Predesigned products: 1-2 business days for processing + shipping time
• ✓Shipping within UAE: 1-3 business days after dispatch
• ✓International shipping: 5-10 business days after dispatch (varies by destination)
• ✓Holiday seasons may experience longer processing and shipping times

We ship to locations throughout the UAE and internationally through our partnership with First Flight Me.

Coverage includes:

• ✓All major UAE cities and emirates
• ✓International destinations (rates and times vary by country)
• ✓Remote areas may have extended delivery times
• ✓PO Box addresses are supported

Shipping costs are calculated automatically and include all applicable charges.

Shipping charges include:

• ✓Freight charges based on weight and distance
• ✓Fuel surcharge
• ✓Tax and VAT as applicable
• ✓Total shipping cost displayed at checkout includes all fees

All orders are automatically insured during transit through First Flight Me. In the rare event of loss or damage during shipping, we will work with our shipping partner to resolve the issue.

If your package is lost or damaged:

• ✓Contact us immediately at info@printanica.ae with your order number
• ✓Provide photos of any damage (if applicable)
• ✓We will investigate with First Flight Me and provide a replacement or resolution
• ✓Resolution typically takes 5-7 business days

First Flight Me will make delivery attempts based on their standard procedures.

Important information:

• ✓Multiple delivery attempts will be made as per First Flight Me's policy
• ✓If delivery is unsuccessful after all attempts, the package will be held at a local facility
• ✓You will be notified and given instructions on how to collect your package
• ✓Unclaimed packages may be returned to sender after a specified period
• ✓Ensure someone is available at the delivery address during business hours